Privacy Policy & Cookie Policy

Privacy Policy

This privacy policy sets out the policy adopted by Care Home Finder towards visitors of the Care Home Finder website, Although Care Home Finder’s website is hosted by a third party, We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

This privacy policy applies to the Site and all products and services offered by Care Home Finder.

General Undertaking

When visiting the Care Home Finder website or contacting Care Home Finder we will:

• Respect your privacy and confidentiality,
• Only record your personal details in the manner and for the purposes set out in this Privacy Policy;
• Keep your personal details secure from unauthorised access, use or disclosure; and
• Not sell, rent, trade or otherwise knowingly share or provide your personal information to any third party except insofar as legally obliged to do so.
• Only use your information in accordance with the terms of the Data Protection Act 2018 and GDPR.

What we collect

Indirect collection:

The Care Home Finder web server automatically collects standard information such as browser type, operating system, access times, etc.

The Care Home Finder websites use cookies to customise web page content. Cookies are small electronic files which a website can transfer to a user’s hard drive to identify a user and personalise their use of that website.

Any information that is collected indirectly is used by Care Home Finder only to monitor the volume, type and pattern of traffic towards, and usage of the Care Home Finder website  to develop the design and layout of the website.

Direct collection:

Care Home Finder may collect and store the following limited personal information:

• Information about your computer and your visits to our website.
• Information you provide to us when signing up/subscribing to our newsletter or specific contact forms.
• Information you provide to us when using any of our services on our website.
• Information you send to us through our website relating to any communication between you the user and us
• Information that you provide when making a purchase or transaction on our website for any of our services, this includes, your name, address, telephone number, email address and card details.
• Any other information you would send to us as part of using our website or services.

The information you provide to us is voluntarily, but if you chose to disclose to us the personal information of any other, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this privacy policy.

What we do with the information we gather

The Personal information that you submit to us through our website will be used for the purposes specified within this policy or on the relevant web pages of the website.

We may use your personal information to:

• Administer and personalise our website and business for you.
• Enable you to use the services available on our website.
• To supply our services to you this could be free of charge or purchased by you on our website.
• Collect payments from you where specified by us.
• Ability to send you non-marketing communications.
• The ability to send you emails that you have requested or that are automatically sent by an action you undertook on our website.
• The ability to send any email marketing or newsletter, only if you have requested it. (you can either unsubscribe from this or contact us at any time if you do not want to be sent these communications)
• The Ability to send you normal or marketing communications relating to our business, that may be of interest to you, this can be via post or any other technology that you the user has agreed to. (you can contact us at any time if you do not want to be sent these communications)
• We may provide third parties with analytical or statistical information about our website use or users. (These third parties will not be able to identify any individual from that data)
• Complete any enquirers made by your or any complaints you the user may have with our website.
• Prevent fraud and keep our website secure at all times.

Our website uses different transaction methods,

Cheque

Payments via cheque will be handled by our payment service provider NatWest.

Bank Transfer

If you choose to Bank transfer this will be handled via your chosen payment provider and our payment service provider NatWest.

Online Payments

Our online payment system is handled by a payment service provider which is PayPal. You can review their privacy policy on PayPal’s website.

Sharing of information will be with our payment providers this will be only to the extent of the purpose of processing payments you make via our website or chosen payment methods, this will include refunded and dealing with any queries you have to payments or refunds.

Controlling your personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will retain documents (including electronic documents) containing personal data:

• With the extent we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; or
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Storage of personal information you provide will be either on our secure server which is Password and firewall protected. Or on our Secure internal Network which is also secured by a Password and firewall.

Any electronic financial transactions completed on our website will be protected by encryption technology or by our payment service provider.

You the user will acknowledge that the transmission of information over the internet is and can be inherently insecure, and that we cannot guarantee the security of data sent over the internet.

Access to Information

You may request details of personal information which we hold about you under the Data Protection Act 2018 and GDPR.

Care Home Finder can provide you with a copy of any information that Care Home Finder maintains about you writing to us via our registered office address.

Updating Information

You can contact us to update any personal information we hold about you that would need updating.

Links

This website contains hypertext links to external websites. *website* is not responsible for the privacy policies operated by the owners of those sites and does not accept responsibility for any information obtained by third parties as a result of use by you of such hypertext links.

Privacy Policy Updates

Care Home Finder reserves the right to periodically update or modify this privacy policy. Any changes to this Privacy Policy will be posted on the Care Home Finder website. Care Home Finder always encourages users who may have specific concerns about the gathering or use of any such information to view this Privacy Policy regularly.

About Care Home Finder

This website is owned and operated by:

Care Home Finder/

Registered Address:

Elm Cottage Sandy Lane, Humberton, Helperby, North Yorkshire, United Kingdom, YO61 2RX/

Registered in England and Wales number 09882240/

Cookie Policy

Introduction

Our website uses Cookies; you will receive a message when you first visit our website which will ask you to consent to the use of our Cookies in accordance with the terms of this policy. By visiting and using our website and agreeing to this policy, you consent to the use of our Cookies in accordance with the terms set out in this policy.

What are Cookies

A cookie is a very small text file containing a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser on your computer.

Our Cookies

Persistent Cookies

These Cookies will be stored on your computer by a web browser and will remain valid until a set expiry date. This would be invalid if deleted by the user before that expiry date.

Session Cookies

These are created when a user visits a website and will expire at the end of that user session. This will be when the web browser has been closed by the user.

Third party Cookies

These are created when a user visits a website; these Cookies are provided by third parties on our behalf the reason for this is so we can research the use of our website. This could involve both session and persistent Cookies; these Cookies do not store any personal information.

Website optimisation

Our website may also use software which enables us to study and improve your user journey. This could involve both session and persistent Cookies; these Cookies do not store any personal information.

Blocking/removing Cookies

You have a number of options when it comes to receiving Cookies. You can set your browser to reject all Cookies, to allow only ‘trusted’ sites to send them, or accept only those Cookies from websites you are currently using.

We recommend you don’t block all Cookies as parts of our website won’t work correctly without them.

Cookie Policy Updates

Care Home Finder reserves the right to periodically update or modify this Cookie Policy. Any changes to this Cookie Policy will be posted on the Care Home Finder website. Care Home Finder always encourages users who may have specific concerns about the use of Cookies to view this Cookie Policy regularly.